Why written guidelines and procedures can protect your plumbing business
I grew up in my family’s plumbing, heating, and cooling company, and among my earliest memories are those of my dad getting calls in the middle of the night from people with heating emergencies — a homeowner whose furnace had quit or a bakery where they needed the steam from the boilers for their baking. When this happened, rather than leave me at the house, he’d take me with him.
I remember it being fun to go on those calls. The bakers liked me and would feed me bagels, cookies, and cake while my dad toiled to get their boilers up and running. Not so much fun for my dad, though, who had worked hard all day and was now working late into the night!"
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